Shipping Policy

Shipping policy

All orders are processed within 7 to 14 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

We work hard to ship orders out within that time frame. However, this is susceptible to change during peak seasons, such as Christmas and Mother's Day.

US Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

For simple flat rate shipping: We offer $4.90 flat rate shipping to United States. 

Shipping option

Estimated delivery time

Price

Flat Rate

2 to 5 business days

$4.90

Expedited

2 to 3 business days

$10.90

Free Shipping on orders $99+

2 to 5 business days

$0

International Shipping

We offer international shipping to the following countries: United Kingdom, Canada, Australia, New Zealand. 

Shipping charges for your order will be calculated and displayed at checkout. 

CANADA

For simple flat rate shipping: We offer $9.99 flat rate shipping to Canada. 

Shipping option

Estimated delivery time

Price

Flat Rate

2 to 5 business days

$9.99

Expedited

2 to 3 business days

$20.90

Free Shipping on orders $150+

2 to 5 business days

$0

 

UNITED KINGDOM, FRANCE, GERMANY, IRELAND, and ITALY

For simple flat rate shipping: We offer $4.90 flat rate shipping to Europe

Shipping option

Estimated delivery time

Price

Flat Rate

2 to 5 business days

$4.90

Free Shipping on orders $150+

2 to 5 business days

$0

 

AUSTRALIA and NEW ZEALAND

For simple flat rate shipping: We offer $10.99 flat rate shipping to Australia and New Zealand

Shipping option

Estimated delivery time

Price

Flat Rate

2 to 5 business days

$10.99

Free Shipping on orders $150+

2 to 5 business days

$0

 

EFTA STATES

For simple flat rate shipping: We offer $9.99 flat rate shipping to Iceland, Liechtenstein, Norway and Switzerland

Shipping option

Estimated delivery time

Price

Flat Rate

2 to 5 business days

$9.99

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Ébène Apparel is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at info@ebeneapparel.com with your name and order number, and we will look into it for you.

 

Refunds, returns, and exchanges

Summarize your return policy here and link out to your full return policy page if you have one. 

Because all apparel is made custom for each order we do not accept returns or exchanges on apparel and custom merchandise.

We do not offer returns or exchanges on items due to incorrect size chosen, change of heart, etc. Please make sure that you use our sizing charts or contact us via email if you're unsure before purchasing. An email will be sent upon ordering to verify that the order is correct and a 24 hour grace period is given to correct any errors.

If for any reason there is a defect in our product, customer has approximately 10 (calendar) days from date of package receipt to notify us of the defect. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@ebeneapparel.com.